The Splinter Perspective
Isn't it amazing how the smallest of splinters in our finger can refocus our entire energy?
Our default response to any perceived issue is to 1. Identify the problem, 2. Generate anxiety, and 3. Formulate a response. The problem with this orientation is that our response becomes a direct reflection of our anxiety and not the problem; resulting in responses that alleviate our anxiety rather than correct the problem. We often see this in outbursts of anger (natural, albeit ineffective, response to something that frustrates or offends us), or overly emotional responses.
To combat this, the "Outcome Orientation" suggests we 1. Identify the incongruence of behavior to outcomes, 2. Identify the breach of values, and 3. Formulate steps to achieve the desired outcome. Effectively navigating through challenges requires a leader who can appropriately align responses to the crisis, and not allow the splinter of a problem to cloud the lens by which we see the entire person or situation.